Business English Planning Negotiating Coursera Quiz Answer [Updated Answers‼️] 2021

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Business English Planning Negotiating Answer

Week- 1

Guidelines for Leaving a Voicemail

1.
Question 1
True or False:

You should write a script of what you want to say and read it so your English is perfect.

1 point

  • True
  • False

2.
Question 2
You should prepare what you want to say before you make a call.

1 point

  • True
  • False

3.
Question 3
You should speak for no more than one minute .

1 point

  • True
  • False

4.
Question 4
Explaining all the details of a situation is helpful for the listener.

1 point

  • True
  • False

5.
Question 5
It’s a good idea to repeat your contact information, even if you’ve given it before.

1 point

  • True
  • False

6.
Question 6
It’s rude to tell someone that you need something soon.

1 point

  • True
  • False

7.
Question 7
You should have a goal for a business or professional phone call.

1 point

  • True
  • False

8.
Question 8
Avoid
being angry in a voicemail.

1 point

  • True
  • False

9.
Question 9
Your pronunciation will be better if you read your message like a script.

1 point

  • True
  • False

10.
Question 10
If you speak quickly, your message will sound more like a native speaker and it will be easier to understand you.

1 point

  • True
  • False
Peer-graded Assignment: Record and Review Voicemail Message

Week 1 Assignment 1:

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Language of Comparison

1.
Question 1
Look at the discussion about three team-building companies. Choose the right word or phrase to complete the sentence.

S&E Events is _____ expensive than TeamPower.

1 point

  • much more
  • by far

2.
Question 2
TeamPower is _____ Business Life Solutions.

1 point

  • the same expensive as
  • the same price as

3.
Question 3
_______ Business Life Solution offers complimentary t-shirts.

1 point

  • Only
  • The only one

4.
Question 4
_______ S&E Events and TeamPower provide lunch with their program.

1 point

  • Both
  • Both of

5.
Question 5
Team-building with S&E Events is _____ the most expensive.

1 point

  • by far
  • far

6.
Question 6
It’s not as expensive _____.

1 point

  • than I thought
  • as I thought

7.
Question 7
_____ that I like is Business Life because the teams are small.

1 point

  • The one
  • The only

8.
Question 8
I think we should go with TeamPower. The _____.

1 point

  • cheaper, the better.
  • cheapest, the better

9.
Question 9
Business Life is _____ can come on Saturday.

1 point

  • the only one that
  • only company

10.
Question 10
S&E Events has been in business longer than _____.

1 point

  • I thought
  • by far
Peer-graded Assignment: Email on Choice of Venues

Week 1 Assignment 2:

Download

Week- 2

Proposals, Counter Offers, and Concessions

1.
Question 1
Part 1
Choose the right word to complete the sentence.

A person often responds to a proposal with a ______.

1 point

  • counter proposal
  • concession

2.
Question 2
In a negotiation, a person should try to be _____.

1 point

  • demanding
  • flexible

3.
Question 3
If you ask for a concession as a question, it sounds like _____.

1 point

  • there is room for discussion
  • you don’t trust someone

4.
Question 4
When someone does not accept a proposal, that person should _____.

1 point

  • give a reason
  • use silence

5.
Question 5
If one party offers a special concession that is not normal in their business, they should _____.

1 point

  • ask for a similar concession
  • tell the other party it is not normal

6.
Question 6
When both sides give a little to reach an agreement, they both _____.

1 point

  • compromise
  • make a proposal

7.
Question 7
Part 2
Choose the best phrases for each sentence.

______ we won’t be able to do that.

1 point

  • I’m afraid
  • We prefer that

8.
Question 8
_______ we don’t do this, but we’ll accept it.

1 point

  • Actually,
  • Normally,

9.
Question 9
We _____ have that delivery a bit earlier.

1 point

  • would rather
  • propose

10.
Question 10
A: Would you consider a two-year contract?

B: _______ it’s possible at this time.

1 point

  • I’m not sure
  • Unfortunately,

11.
Question 11
We can’t cover transportation costs _____ you place a larger order.

1 point

  • assuming
  • unless

12.
Question 12
If we offer free shipping, would you _____ increase that order?

1 point

  • be willing to
  • prefer to

13.
Question 13
_____ you include all of the parts, then we can agree to this.

1 point

  • As long as
  • We propose

14.
Question 14
Actually, we were _____ a better rate.

1 point

  • expecting
  • preferring

15.
Question 15
I’m wondering if we can meet halfway and _____ on the price.

1 point

  • discuss
  • compromise
Peer-graded Assignment: Writing Emails in a Negotiation

Download

Week- 3

Peer-graded Assignment: Voicemail Describing a Problem

Week 3 Assignment 1:

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Dealing With Problems

1.
Question 1
Decide if these sentences are true or false.

You should tell the caller your name when you answer the call.

1 point

  • True
  • False.

2.
Question 2
You should always call the customer by his/her first name.

1 point

  • True
  • False

3.
Question 3
Being quiet while the
caller is explaining the problem is an example of active listening.

1 point

  • True
  • False

4.
Question 4
4. Don’t use phrases like I see, OK, or uh-huh.

1 point

  • True
  • False

5.
Question 5
Repeating key words will help you check details about the problem.

1 point

  • True
  • False

6.
Question 6
Where did you buy it? is an example of a polite indirect question.

1 point

  • True
  • False

7.
Question 7
After the caller explains the problem, you can restate or summarize the problem.

1 point

  • True
  • False

8.
Question 8
If you have trouble
understanding something the caller is saying, you should pass the call to your
supervisor.

1 point

  • True
  • False

9.
Question 9
Choose the best way to complete these expressions.

Could ______ your name please?

1 point

  • you give
  • I have

10.
Question 10
Do you mind _______ you Emily?

1 point

  • if I call
  • I call

11.
Question 11
Do you know who would ______?

1 point

  • did you speak to
  • you spoke to

12.
Question 12
________ check our records.

1 point

  • Let me just
  • Let me

13.
Question 13
Can you ______ the problem for me?

1 point

  • describe
  • tell me

14.
Question 14
So, blue, not green, _______?

1 point

  • is that correct
  • is correct

15.
Question 15
15. Sorry, ______ a few more details about what happened?

1 point

  • are you giving me
  • could you give me

16.
Question 16
I’m sorry, could you ______?

1 point

  • repeat that
  • repeat again
Resolving Problems: A Conversation

.1.

1 point
What do you think?
Your answer cannot be more than 10000 characters.

Good

2.
Question 2
Here is a conversation between Leon from an engineering company and Toni Zanetti from Northwestern Soul, a caterer. Choose the best expression that fits the blank.

TONI: Hello. This is Toni Zanetti speaking.

LEON: This is Leon Klinsman here from RTS Systems. I’m calling about the lunch you are catering for us today.

TONI: Oh yes., Mr. Klinsman. I hope everything looks satisfactory.

LEON: Actually, Ms. Zanetti. It doesn’t .

TONI: [1] ________________ What is the problem ?

Select the best answer for [1].

1 point

  • I’m very sorry to hear that.
  • Very sorry hear that.
  • I’m sorry hearing that.

3.
Question 3
LEON: Well, first of all we don’t have enough rolls. I think we will run out …

TONI: Umm. OK, go on.

LEON: …and there’s a mistake with the dessert.

TONI: Sorry, Mr. Klinsman. [2] ________________

Select the best answer for [2].

1 point

  • Could you give me details?
  • Could you give me a few more details?
  • Could you to give me a few more details?

4.
Question 4
LEON: Well we ordered a giant chocolate mousse cake for our CEO’s birthday, and it isn’t here.

TONI: Oh dear. [3] ________________ Mr. Klinsman.

Select the best answer for [3].

1 point

  • I’m really sorry for this,
  • Sorry for this really,
  • I’m really sorry about this,

5.
Question 5
TONI: OK just [4] _______________

Select the best answer for [4].

1 point

  • let me make sure getting it.
  • let me make sure I got that.
  • let me make sure I get.

6.
Question 6
TONI: You said there aren’t enough rolls and you don’t have the chocolate cake, [5] ________________

Select the best answer for [5].

1 point

  • Are you right?
  • Is that right?
  • Is it right?

7.
Question 7
TONI: I see. [6] ________________ Mr. Klinsman.

Select the best answer for [6].

1 point

  • I am apologize
  • I apologizing
  • I do apologize

8.
Question 8
TONI: [7] __________________

1 point

  • I can understand you upset.
  • I can understand how do you feel upset.
  • I can understand how upset you feel.

9.
Question 9
LEON: What are you going to do about it then? Can
you get another cake?

TONI: Unfortunately, [8] ________________.

Select the best answer for [8].

1 point

  • I don’t think we able to do that.
  • I don’t think we would do that.
  • I don’t think we would be able to do that.

10.
Question 10
TONI: We wouldn’t be able to get it in time, but [9] ________________ I know we made the cake. Maybe he hid it somewhere.

LEON: Alright.

Select the best answer for [9].

1 point

  • why do I call my colleague?
  • why don’t I call my colleague?
  • why not I call my colleague?

11.
Question 11
TONI: And what if I brought over some more rolls. Maybe twenty. [10] ________________ ?

LEON: I guess so.

TONI: Alright Mr. Klinsman. I’ll call my colleague right now and call you back.

Select the best answer for [10].

1 point

  • Would that be OK?
  • It’s OK?
  • That OK?
Peer-graded Assignment: Recording a Voicemail Following up on a Problem

Week 3 Assignment 2:

Download

Week- 4: Planning Events

1.
Question 1
Part 1
Choose the right preposition to complete the sentence.

“We should decide ___ the venue very soon.”

1 point

  • for
  • on

2.
Question 2
“He needs to get started. He shouldn’t put it ___.”

1 point

  • out
  • off

3.
Question 3
“I need to meet ___ the photographer to explain what we want.”

1 point

  • with
  • at

4.
Question 4
“I’d like you to be responsible ___ the flowers.”

1 point

  • to
  • for

5.
Question 5
“Remember, you shouldn’t wait ___ the last minute.”

1 point

  • until
  • to

6.
Question 6
“I’d like you to arrange ___ transportation for our special guest.”

1 point

  • for
  • to

7.
Question 7
“Would you keep track ___ the budget?”

1 point

  • of
  • on

8.
Question 8
“We don’t know how many people will come. We’re hoping ___ 300.”

1 point

  • on
  • for

9.
Question 9
Part 2
Choose the right word or phrase to complete the sentence.

“We have to ___ the date before we do anything.”

1 point

  • set up
  • set

10.
Question 10
“Could you follow up on _____?”

1 point

  • the room reservations
  • Steve Mays

11.
Question 11
“We’re ___ a party to celebrate our new partnership.”

1 point

  • inviting
  • hosting

12.
Question 12
“Every year we have a special ceremony to ___ our best employees.”

1 point

  • organize
  • honor

13.
Question 13
“We’re ___ over 400 people.”

1 point

  • planning
  • expecting

14.
Question 14
“Can you _____ someone to help with the decorations?”

1 point

  • get
  • have

15.
Question 15
“We need to ___ the banquet permit soon.”

1 point

  • order
  • apply for
Peer-graded Assignment: To-do List

Week 4 Assignment 1:

1. Download

2. Download

Lists In Announcements

1.
Question 1
Part 1
Choose the best
word to complete these sentences from an announcement.

Please remember to complete the _____ before the workshop:

1 point

  • following
  • below

2.
Question 2
_____ the hotels that are close to the conference center:

1 point

  • Below are
  • These

3.
Question 3
This equipment is provided in each room:

1 point

  • a laptop computer, but please feel free to bring your own
  • a laptop computer

4.
Question 4
The hours for the exhibits area are listed _____:

1 point

  • the following
  • below

5.
Question 5
Each participant will need to bring _____ materials:

1 point

  • these
  • below

6.
Question 6
Part
2
Complete these sentences with the best answer about lists in an announcement.

To introduce a list, ________.

1 point

  • use a noun phrase
  • use a full sentence

7.
Question 7
A long list ______.

1 point

  • is necessary when there is a lot of information
  • is easier to read if it is divided into two shorter lists

8.
Question 8
The sentence to introduce a
list should end with a _____.

1 point

  • colon
  • comma

9.
Question 9
A list is usually bulleted and _____.

1 point

  • indented
  • capitalized

10.
Question 10
Lists are useful because _____.

1 point

  • they are more attractive
  • people can find information quickly
Peer-graded Assignment: Writing A Conference Announcement

Week 4 Assignment 2:

Download

Conclusion

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