Professional Skills for International Business Coursera Quiz Answer [💯Correct Answer]

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Here, you will find Professional Skills for International Business Exam Answers in Bold Color which are given below.

These answers are updated recently and are 100% correctanswers of all week, assessment and final exam answers of Professional Skills for International Business from Coursera Free Certification Course.

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Week 1 Quiz

1.
Question 1
When we mention “noise” in terms of a communication process, we mean…

1 point

  • action taken subsequent to receipt of the message
  • the receiver of the message
  • the time taken to send the message
  • how a message may be disrupted and distorted en route to the receiver

2.
Question 2
Which one of the following is not usually considered to be one of the 7 Cs of communication?

1 point

  • Clever
  • Concise
  • Complete
  • Correct

3.
Question 3
From the choice below, which is most likely to be the decisive factor in selecting the most appropriate communications channel?

1 point

  • Day of the week
  • Urgency
  • Previous experience
  • Cost

4.
Question 4
Cialdini(1984) described 6 key influencing skills. What did he mean by ‘Liking’?

1 point

  • The expectations of friendship
  • The need to obey those in authority
  • The need for personal alignment
  • Enjoying the work that we do

5.
Question 5
Gary Yukl (2002) offered a framework which offered 9 influencing skills that were essential for leaders and managers. What did he mean by ‘Rational Persuasion’?

1 point

  • Giving positive feedback
  • Stimulating emotions
  • Offering an incentive
  • The use of logic and facts

6.
Question 6
Which of the following best describes non-verbal communication?

1 point

  • A guaranteed connection with someone else
  • Wordless signals
  • A replacement for the spoken word
  • Strong and positive messages

7.
Question 7
Non-verbal communication works to best effect when…

1 point

  • It contradicts the spoken word
  • You look to reprimand a colleague
  • You seek to make a good first impression
  • It aligns with the spoken word

8.
Question 8
Why is it important to create a positive first impression?

1 point

  • Because it reflects your personal brand
  • Because you may not get another opportunity
  • Because it will always be the same
  • Because you will always be popular as a result

9.
Question 9
Using Gary Yukl’s Framework, which of the following would not normally be used to help build expert power?

1 point

  • Keeping others informed
  • Maintaining credibility
  • Recognizing the concerns of others
  • Being indecisive in a crisis

10.
Question 10
Which of the following is the best definition of a stakeholder?

1 point

  • Investors in an organisation
  • An individual or group with a vested interest in an organisation
  • An individual with an interest in an organisation
  • A group with an interest in an organisation

11.
Question 11
When looking to make a positive first impression, which of the following do you need to remember?

1 point

  • To adopt the same approach on each occasion
  • They are impossible to re-do
  • To keep your contact waiting
  • There is no correlation with your personal brand

12.
Question 12
According to the work by Dr. Albert Mehrabian, which of the following statements is true?

1 point

  • Tone of voice is of no consequence
  • Verbal and non-verbal communication need to be clearly aligned
  • The most important component of any communication is verbal
  • Verbal and non-verbal communication are of equal importance

13.
Question 13
When choosing an appropriate communication channel, which of the following would be an example of a Manager’s dialogue?

1 point

  • Holding a group discussion
  • Releasing a press release
  • Using YouTube
  • Using Twitter

14.
Question 14
Cialdini proposed that there were 6 principles of influence. When he referred to commitment he believed that…

1 point

  • We have an intrinsic desire to be consistent
  • Things are more attractive when their availability is limited
  • We feel a sense of duty to those in authority
  • We generally look to return favours

15.
Question 15
According to Mendelow’s Stakeholder Matrix, the relative importance of a stakeholder at a given moment in time is measure by which of the following?

1 point

  • The amount of their investment
  • The length of the stakeholder relationship
  • Relative levels of interest and importance
  • Their influence with the media

16.
Question 16
When selecting the most appropriate communication channel, you should expect to…

1 point

  • Use the cheapest option available
  • Always use more than one communication channel
  • Attempt to influence the mass market
  • Evaluate a channel’s effectiveness prior to use
Week- 2: Peer-graded Assignment: Change for Change’s Sake?

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Week 3 Quiz

1.
Question 1
Delegation
means;

1 point

  • adopting an autocratic approach
  • ultimate responsibility always remains with the delegator
  • empowerment
  • ultimate responsibility passes to the delegatee

2.
Question 2
Effective
delegation is dependent upon;

1 point

  • achieving optimum results
  • financial incentives
  • trust between the delegator and delegatee
  • having spare capacity

3.
Question 3
Managing
time effectively is important because;

1 point

  • there is no overtime available
  • your organisation offers flexible working
  • looking to achieve a work/life balance
  • all organisations have spare capacity

4.
Question 4
Which of
the following will usually aid your ability to prioritize;

1 point

  • answering all emails on a daily basis
  • assuming that all tasks are equally urgent
  • a to do list
  • working late until the job is done

5.
Question 5
Empowerment usually means;

1 point

  • delegation
  • keeping subordinates fully occupied
  • work underload
  • applying the concept of Job Enlargement

6.
Question 6
To manage
your time effectively you need to;

1 point

  • start work earlier and finish when the job is done
  • be very organised
  • assume everything is urgent
  • procrastinate

7.
Question 7
A primary
skill of an effective delegator is to;

1 point

  • assume the delegatee won’t do the job as well as you
  • have a directive managerial style
  • assume your subordinate has the required level of capability
  • ensure the delegate has capacity to accommodate additional tasks

8.
Question 8
Which is
usually the first stage in the delegation process;

1 point

  • give performance feedback to the delegatee
  • define the task
  • explain the rationale for delegation
  • agree deadlines with the delegatee

9.
Question 9
Referring to Cialdini’s framework, ‘Social Proof’ means…

1 point

  • that there is a preference for a flat organisational structure
  • that things are more attractive when their supply is plentiful
  • that people prefer safety in numbers
  • trying to like all of your colleagues

10.
Question 10
Boddy and Buchanan (1998) referred to the need for ‘Managing in Four Directions’. What did they mean by “managing across”?

1 point

  • Managing external stakeholders
  • Managing line management
  • Managing your team and line manager
  • Managing internal and external stakeholders

11.
Question 11
Which of the following pairs of stakeholders could both potentially be seen as both internal and external?

1 point

  • Employees and media
  • Investors and unions
  • Management and employees
  • Regulators and investors

12.
Question 12
What is the primary focus of Boddy and Buchanan’s 1998 framework?

1 point

  • Internal stakeholder management
  • External stakeholder management
  • Meeting objectives
  • Building collaborative stakeholder relationships

13.
Question 13
A key competency for a managerial role model is to habitually self reflect. What does self reflection mean?

1 point

  • Looking to learn from experience
  • Looking to gain confirmation you did the right thing
  • Relying on your own opinion
  • Accepting the inevitable

Week- 4

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Conclusion

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