Six Sigma and the Organization Advanced Coursera Quiz Answer [💯Correct Answer]

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Week- 1: Organizational Goals Graded Quiz

1.
Question 1
A process that is considered best in class will
operate at 6 sigma

1 point

  • False
  • True

2.
Question 2
Deming believed that organizations should move
away from numerical quotas and numerical goals for management.

1 point

  • True
  • False

3.
Question 3
The original Six Sigma methodology consisted of
all phases except

1 point

  • Measure
  • Analyze
  • Control
  • Define

4.
Question 4
Cost reduction projects can result in all except

1 point

  • Lower product lifetime
  • Customer defections
  • Pleased customers
  • Lower reliability

5.
Question 5
In the control phase of DMAIC, our prime
objective is to

1 point

  • Develop the solution
  • Implement the solution
  • Ensure the problem stays fixed
  • Close the project

6.
Question 6
Six sigma can reduce the number of botched
surgical procedures from 5000 every week to

1 point

  • 1.7 botched procedures every month
  • 3.4 botched procedures every week
  • 833 botched procedures every week
  • 1.7 botched procedures every week

7.
Question 7
Before analyzing and improving a process, we
must first ensure

1 point

  • The process is stable
  • Management knows what we are doing
  • We know how much money we will save
  • Who is responsible for the issue

8.
Question 8
The father of quality engineering is

1 point

  • There is no father of quality engineering
  • Deming
  • Juran
  • Taguchi

9.
Question 9
The six sigma methodology was first advanced by

1 point

  • Harry and Lloyd
  • Siegel and Shuster
  • Harry and Smith
  • Simon and Garfunkel

10.
Question 10
An important step in developing a process flow
is

1 point

  • Walking the process
  • Creating a work instruction
  • Making the scope as inclusive as possible
  • Creating the perfect flowchart the first time
Week- 2: Lean Principles in the Organization – Graded

1.
Question 1
After WWII, Japanese manufacturers develop their
philosophy, drawing on the ideas of Deming, Juran, and Henry Ford.

1 point

  • False
  • True

2.
Question 2
Lean is a collection of tools, from which you
can pick and choose the ones you like.

1 point

  • True
  • False

3.
Question 3
When documenting the value stream, what are the
boundaries?

1 point

  • From the receiving dock to the shipping dock
  • It may vary depending on the company
  • From suppliers’ suppliers to customers’ customers
  • From direct suppliers to direct customers

4.
Question 4
Large batch sizes are generally more efficient.

1 point

  • True
  • False

5.
Question 5
Gembas refers to:

1 point

  • The Real Place
  • Policy Deployment
  • Work Leveling
  • Autonimation

6.
Question 6
In a Lean system, any employee has the authority
to stop production if a quality problem is seen

1 point

  • True
  • False

7.
Question 7
When applying Theory of Constraints, the most
important thing is managing the bottleneck.

1 point

  • False
  • True

8.
Question 8
Which of the following is a tool for workplace
organization

1 point

  • 5S
  • TPM
  • Andon
  • SMED

9.
Question 9
Which of the following enables an organization
to quickly change from one part number to another?

1 point

  • 5S
  • Andon
  • TPM
  • SMED

10.
Question 10
If a process has availability of 0.95,
performance of 0.96, and quality of 0.94, what is the OEE (Overall Equipment
Effectiveness)?

1 point

  • 0.96
  • 0.94
  • 0.95
  • 0.86
Week- 3: Design for Six Sigma Graded Quiz

1.
Question 1
The RPN is the product of

1 point

  • Whatever method the team deems necessary
  • Savings, Occurrence, Detection
  • Severity, VOC, Detection
  • Severity, Occurrence, and Detection

2.
Question 2
An FMEA is used to establish priorities

1 point

  • True
  • False

3.
Question 3
The benefits of DFSS include the following except

1 point

  • Enhanced quality and reliability
  • Improved product fit
  • Increased robustness of product performance
  • Management thinks that the process saves money

4.
Question 4
When two risks have the same RPN, the tie is
broken by the

1 point

  • Highest severity
  • Highest Occurrence
  • Project leader
  • Team consensus

5.
Question 5
The knowledge based approach is driven by the
company’s aim for

1 point

  • Profit
  • Competitive advantage
  • Design for excellence
  • Solving problems

6.
Question 6
A challenge of DFSS is

1 point

  • Innovativeness
  • Determining which metrics to evaluate the deployment against
  • Buy in
  • Resources

7.
Question 7
FMEA is just a numbers game. It is easy to
minimize the RPN

1 point

  • False
  • True

8.
Question 8
DMADV and DMAIC share the phases below except

1 point

  • Analyze
  • Define
  • Measure
  • Design

9.
Question 9
The main differences between DFSS and Six Sigma
all of below except

1 point

  • DFSS is more (customer) reactive
  • DFSS starts earlier
  • DFSS applies to new products
  • DFSS focuses on marketing

10.
Question 10
The reasons for using DFSS include all of below except

1 point

  • Inadequate market analysis
  • Cost reduction projects
  • Increase success rate of new products
  • Minimizes waste of resources
Week- 4: Project Identification Graded Quiz

1.
Question 1
A disadvantage of benchmarking is all except

1 point

  • Incomplete
  • Costly
  • Increases knowledge
  • Can be misleading

2.
Question 2
A stakeholder analysis helps
identify and abate resistance

1 point

  • True
  • False

3.
Question 3
One tip in process mapping includes

1 point

  • Never refining the process
  • Validating your steps
  • Making sure the process map is 100% complete
  • Mapping the process by yourself and in a cool dry room

4.
Question 4
The different types of benchmarking includes all
the following except

1 point

  • Performance
  • Process
  • Strategic
  • Park

5.
Question 5
When identifying stakeholders, remember that

1 point

  • They are always correct
  • Quality is defined by the customer
  • Quality is achieved through detection
  • We must do as they say

6.
Question 6
Project selection suggests that projects with the
highest financial benefit will always
get priority

1 point

  • True
  • False

7.
Question 7
An advantage of benchmarking includes all of the
following except

1 point

  • Facilitates comparisons
  • Makes it easy to adopt best practices
  • Increases knowledge
  • Drives continuous improvement

8.
Question 8
One of the questions we should ask ourselves
when defining a process is how to measure the process

1 point

  • False
  • True

9.
Question 9
In a SIPOC, the customer and supplier can never
be the same entity

1 point

  • False
  • True

10.
Question 10
A typical benchmarking process would include all
of the following except

1 point

  • Distributing the data to all competitors in the industry
  • Re-calibrating and starting over again
  • Deciding what to benchmark
  • Obtaining data and collecting information
Voice of the Customer Graded Quiz

1.
Question 1
External customers are members of the
organization

1 point

  • True
  • False

2.
Question 2
The steps for developing CTS’s include all except

1 point

  • Measuring the parameter ahead of time
  • Establish quantifiable targets
  • Follow up with customers
  • Cultivate VOC data

3.
Question 3
A QFD is a comparative assessment of the

1 point

  • What’s and How’s
  • What’s and Who’s
  • Who’s and How’s
  • Why’s and What’s

4.
Question 4
Which
is certainly true about Critical to Satisfactions (CTS’s)?

1 point

  • CTS’s is like putting an aquarium in a lobby, nice to look at but does not benefit the customer
  • CTS’s are the basic elements used in driving process measure, improvement and control
  • CTS’s are typically an inefficient exercise that serves no useful purpose
  • CTS’s do not allow you to focus on any quality improvement

5.
Question 5
There is only one type of critical to satisfaction measure

1 point

  • True
  • False

6.
Question 6
An important point for listening to the customer
includes all except

1 point

  • Individuals at higher levels in the organization are less informed
  • Share your results
  • Engage your customers
  • Injecting your personal perceptions into the
    data

7.
Question 7
When exploring the What’s on a QFD, we must also
include:

1 point

  • The customers assessment of the how the competitors meet these customer requirements
  • Our assessment of the how the competitors meet these customer requirements
  • The customers assessment of the how the competitors meet our requirements
  • Our assessment of the how the competitors meet our requirements

8.
Question 8
It is critical to ensure that our selected CTS’s
align with what is important to the customer

1 point

  • False
  • True

9.
Question 9
A QFD converts customer requirements into
multiple levels of

1 point

  • Internal requirements
  • Productivity
  • Competitor requirements
  • External requirements

10.
Question 10
Critical aspects to our design, process or
product can be traced to how well we serve our customer, satisfy needs, and ________

1 point

  • Sell product
  • Make profit
  • Delight
  • Compete
Project Management Basics Graded Quiz

1.
Question 1
Project charter benefits include all the
following except

1 point

  • Linked to company metrics
  • Will create a value or advantage for the business
  • Makes the boss happy
  • Improve customer satisfaction

2.
Question 2
The elements of a project charter include all
the following except

1 point

  • Results
  • Problem statement
  • Post mortem
  • Scope

3.
Question 3
The project closure is primarily a negotiation
and must be carefully approached

1 point

  • False
  • True

4.
Question 4
One effective means of project documentation is

1 point

  • Writing the steps on the machine for the operator
  • Maintaining a notebook
  • Blogging
  • Story-Boarding

5.
Question 5
Project Charter results should

1 point

  • Only benefit the company
  • Have the maximum profit
  • Be specific
  • Be based only on what the team observes

6.
Question 6
Effective project planning skills include all
the following skills except

1 point

  • Securing commitments
  • Communication
  • Gaining buy in
  • Facilitating top management involvement

7.
Question 7
Some important points of project risk analysis
include all the following except

1 point

  • Performed during planning stage
  • Minimizes miscommunications
  • Is periodically updated
  • Contains representation across the organization

8.
Question 8
Facilitating top management involvement includes
the following ideals except

1 point

  • A vested interest motivates the removal of barriers
  • Political favors
  • Identifying key management resources
  • Gaining buy-in

9.
Question 9
Incremental and modular planning allows us to
stay on time and under budget

1 point

  • True
  • False

10.
Question 10
When securing resources for your team we should

1 point

  • Seek SME’s across the organization
  • Only pick people who are doers
  • Only pick people who are leaders
  • Recruit friends
Week- 5: Graded Quiz

1.
Question 1
Under the Kano Model, performance attributes are
stable over time.

1 point

  • True
  • False

2.
Question 2
In the Kano Model, basic requirements are the
ones that customers take for granted.

1 point

  • True
  • False

3.
Question 3
The best way to identify customer wants and
needs is to ask your customers and potential customers.

1 point

  • True
  • False

4.
Question 4
Which of the following types of attributes are
specifically identified by customers as wants and needs.

1 point

  • Performance
  • Basic
  • Delighters
  • All of the above

5.
Question 5
Benchmarking is simply comparing performance
measures with high performing organizations.

1 point

  • True
  • False

6.
Question 6
Which of the following identifies relationships
and their strength?

1 point

  • Gantt Chart
  • Interrelationship diagraph
  • Matrix diagram
  • Process decision program chart

7.
Question 7
Which of the following tools would be the best
choice to manage and monitor the progress of a project?

1 point

  • Interrelationship diagraph
  • Process decision program chart
  • Gantt Chart
  • Matrix diagram

8.
Question 8
Process Capability allows us to compare
variation in the process, with process specifications.

1 point

  • True
  • False

9.
Question 9
A primary feature of a reactive problem solving
model such as 8D is the inclusion of a containment step.

1 point

  • True
  • False

10.
Question 10
In a normal distribution, what percentage of the
values would you expect to find between minus 2 standard deviations and plus 2
standard deviations?

1 point

  • 99.73%
  • 68%
  • 95.5%
  • 100%

Conclusion

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